Professional Summary

Interaction Designer with extensive experience as a user advocate, requirements analyst, and project guide to ensure software and web applications are useful, usable, engaging and built right the first time.

• Reduced development costs an estimated 40% by creating detailed wireframes and requirements of the user interface appearance and behavior.
• Improved requirements process through use of contextual inquiry, prototyping and usability studies, which increased satisfaction and certainty in development projects.
• Proven record building credibility and collaboration among internal and external teams, articulating design solutions and rallying everyone around a shared vision.
• Increased revenue by creating new services for user experience analysis and usability studies (in person and remote), which also led to additional development projects and stronger, strategic relationships with clients.
• Founding member of the Interaction Design Association and served on the first board of directors.

Professional Experience

2009-Present    Cognisight, LLC    Rochester, NY
User Interface Engineer

• Design software products used in assisting Medicare Advantage organizations with accurate reimbursement and risk adjustment.
• Serve as primary advocate for the customer, quickly developing a deep understanding of how the customer uses and wants to use the software.
• Write UI specifications with great clarity and accuracy, delivering all information that development and test teams need to deliver successful software products.
• Increase team efficiency and effectiveness through constant communication and facilitation resulting in a smoother implementation.
• Help establish the Agile methodology and Scrum process; serving as Product Owner on multiple software development initiatives.

2008–2009    Fujifilm e-Systems, Inc.    Rochester, NY
Information Architect

• Researched, assessed and synthesized business needs, user goals, and technical constraints of various front-end and back-end software systems.
• Designed configuration software for retail businesses to manage the products, promotions and marketing content for in-store photo kiosks.
• Reduced overall development costs an estimated 40% by validating requirements up front through wireframing and other rapid prototyping methods.
• Created a process for documenting and tracking requirements that increased the effectiveness of the quality assurance and development teams.

2006–2008    ITX    Rochester, NY
Program Manager/User Experience

• Provided strategic input in quarterly sessions with the top client to collaborate on new directions and assess past performance for their global web sites.
• Integrated user experience knowledge, methods and tools into the existing solution development process, reducing uncertainty and frustration.

1998–2006    Fusion Productions, LLC    Rochester, NY
Interaction Designer/Project Manager

• Increased revenue by creating new services for user experience analysis, information architecture analysis, content inventory and usability studies, which also led to additional development projects and stronger, strategic relationships with clients.
• Improved requirements process through introduction of concept models, task flow diagrams, wireframes, scenarios and prototyping resulting in greater satisfaction for both external and internal teams.
• Provided extensive sales support on client presentations, proposals, and contracts.

1996-1998    George Eastman House    Rochester, NY
Assistant Photographer

• Fulfilled internal and external photo reproductions orders which included shooting and processing black-and-white copy negatives, printing copy prints and shooting 35mm color slides of artifacts, gallery installations and special events.
• Photographed and coordinated the processing, scanning and JPG conversions of over 2,000 Pre-Cinematic objects from the Technology, Print and Motion Picture collections for use in a museum online database.

Education

Bachelor of Arts, History and American Studies
SUNY Geneseo   Graduated Cum Laude    1995

Training, Seminars & Conferences

IxDA Interaction Conference (http://interaction08.ixda.org/)

Four Agreements of Leadership Seminar

Nielsen Norman Group User Experience Tour (http://www.nngroup.com/events/)

Affiliations

Interaction Design Association – Former Director and Member (http://www.ixda.org)

Information Architecture Institute – Member (http://www.iainstitute.org)

 

Skills: agile, scrum, product ownership, interaction design, information architecture, user experience, interface design, usability studies, requirements, analysis, documentation, wireframes, prototyping, project management, XHTML, CSS

Tools: Adobe Photoshop, Adobe InDesign, Visio, Omnigraffle, Fireworks, Dreamweaver, Microsoft Office, Word, Excel, PowerPoint, Enterprise Architect, VersionOne