Notes from UX London

Luke Wroblewski posted his notes from UX London:

• e-service, Eric Reiss
• Designing from the Inside Out: Behavior as the Engine of Product Design, Dan Saffer
• What Makes a Design Seem Intuitive, Jared Spool
• Designing Our Way Through Data, Jeff Veen
• In Favour of Complexity, Don Norman
• Parti & The Design Sandwich, Luke Wroblewski
  • live tweet notes from Leisa Reichelt

Some great bits & pieces:

Service is 100% about user experience. User experience is not 100% about service.

Behavior can be a major product differentiator and can be a defense against feature-itis.

Features are a poor long -term strategy as they will be built by competitors. Its easy to replicate features but hard to replicate how features behave.

Start from the behavior, and then figure out what should control it. The physical form, UI elements on the screen, or even gestures in a space.
Behavior drives the form and mechanics.

An entire system’s complexity is unchanged. You just can move complexity around. By making it easier for the programmer me make things harder for the user.

When a new consumer good is released to the world, reviewers get a hold of it. Reviewers, salespeople, and feature-minded marketing are the reason for needless complexity.

The distinction for me between best practices and patterns is nuanced –a pattern is a way you can do things in a specific context. A best practice is the way you SHOULD do things in a specific context.